Full Handheld App Troubleshooting Steps
Please use the following steps to troubleshoot your handheld device.
Before proceeding with these steps, please confirm you are listed as the primary consultant in Salesforce for the account in question.
Reboot the handheld device, and test the application again.
Refresh and sync application to VeraSuite:
Please perform this step FIRST when troubleshooting handheld issues.
Log in to the KPA Vera suite application, Press the Menu button, Scroll down, and select "Refresh and Sync". Allow time for Resync.
Cannot view site visit issues - Check Line of Business Settings:
Log in to the KPA Vera suite application, Press the Menu button, click settings. Under Line Of Business check the box that applies to your role.
Wipe Account DataA Wipe Account Data simply clears out the local cache in your My KPA Onsite App.
Upon logging back in, the most current set of Account Data is synced down from www.verasuite.com
It's recommended to Wipe Account Data once a weekend, after you have Posted any Site Visits for the previous week.
WHEN TO WIPE ACCOUNT DATA
- Prior to performing any FCE at a new or Prospect Client
- Action Items are not showing up on www.verasuite.com
- You cannot OPEN the Site Visit.
- You receive an error that says, "Another Site Visit is already open at this Account"
WHEN TO NOT WIPE ACCOUNT DATA
- If you have completed a Site Visit which has not synchronized to www.verasuite.com
- If you have not yet obtained a Signature
- If the My KPA Onsite App has not synchronized all week, and you have not notified helpdesk@kpaonline.com
HOW TO WIPE ACCOUNT DATA
Navigate to Settings>Apps. Find and select the KPA Vera suite app. From the app info screen select "Storage". At the bottom of the storage screen, you will have two options select "Clear Data". This will delete all the saved data for the app and will refresh the app for first-time use.
Relaunch the app and log in again.
Network Policy Reset - Last Resore
- Only attempt the following as a last resort, or if the KPA Application will not finish an installation from MaaS360.
- Open the Settings App on your Android Device
- Navigate and click on "About phone"
- Click "Reset" at the very bottom
- Select "Reset Network Settings"
- Your device will restart, once it does your network settings will have been cleared and reset.